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index 292c8cbded53a57b7474b9243f1c84bee26c4267..5d852074e058269b19c17b99251ac6e7d4eba2d9 100644 (file)
--- a/SUPPORT
+++ b/SUPPORT
+SUPPORT
+
Using the mailing lists and tracker databases at SourceForge are the
best ways to obtain direct support for the Nagios Plugins. There may
also be commercial support options available to you -- check
http://www.nagios.org/ to track the current status of commercial
support offerings.
-There are two mailing lits associated wth Nagios Plugin development:
+There are two mailing lists associated with Nagios Plugin development:
'help' (mailto:nagiosplug-help@lists.sourceforge.net), and 'devel'
(mailto:nagiosplug-devel@lists.sourceforge.net). Unless you are fairly
-certain you have found a bug or thet you are requesting a new feature,
+certain you have found a bug or that you are requesting a new feature,
please direct support requests to 'help'.
-Becuase these lists are handled entirely by voluteers, and because
+Because these lists are handled entirely by volunteers, and because
these same volunteers are often plugin developers who can also use
-their time to fix bug and provide feature requests, it is genrally in
-you interest to do a modest amount of legwork bfore posting to either
+their time to fix bug and provide feature requests, it is generally in
+you interest to do a modest amount of legwork before posting to either
of these lists.
+Plugins that are in the contrib directories are provided as-is. We will
+try to help, but sometimes the plugins have dependencies that the nagios-plugin
+developers do not have access to. You may be able to try the authors
+directly.
+
In brief, always provide the version of the software that you are
-using, and when requsting features or reporting bugs, first check to
+using, and when requesting features or reporting bugs, first check to
see that the issue has not already been addressed in the CVS tree.
GETTING HELP
Can I use SSL with check_imap (nagios-plugins 1.3.0-beta2) 1.12
-If you do not include the verion of the plugin, you risk having your
+If you do not include the version of the plugin, you risk having your
post silently ignored.
Be advised that the core plugins (and in fact many of the contributed
'--help' option. Please read the help carefully and in it's entirety
before asking for support.
-There is also a support database on the SourceForge-hosted development
-site. Feel free to use either the mailing list or the web interface,
-but follow the guideline above for both.
-
REPORTING BUGS AND SUBMITTING PATCHES
Bug reports, investigations of possible bugs, feature requests, and
patch submissions should be submitted to the development list at
-(mailto:nagiosplug-devel@lists.sourceforge.net).
+mailto:nagiosplug-devel@lists.sourceforge.net. Please raise a tracker first
+in Sourceforge, otherwise your email is likely to be missed over time.
-As with the support list, you should identify the version, prefrably
-in the subject line. However, to best use developer resources, it is
-suggested that you reference your report one of the following sources:
+You should identify the version, preferably in the subject line.
+However, to best use developer resources, it is suggested that you
+reference your report to one of the following sources:
1) The most recent release, including beta's
production environment - the latter two you clearly should
not. However, if you find a bug, you should determine whether it is
still present in one of these sources, preferably either (2) or (3)
-which are most recent>)
+which are most recent.)
-From experince, I know that most bugs can be fixed with only a few
+From experience, I know that most bugs can be fixed with only a few
more moments work than it takes to determine if the bug is still
present in the CVS tree. If you can save a developer the expense of
that time, you ensure that bugs are fixed more rapidly, and thus you