Using the mailing lists and tracker databases at SourceForge are the best ways to obtain direct support for the Nagios Plugins. There may also be commercial support options available to you -- check http://www.nagios.org/ to track the current status of commercial support offerings. There are two mailing lits associated wth Nagios Plugin development: 'help' (mailto:nagiosplug-help@lists.sourceforge.net), and 'devel' (mailto:nagiosplug-devel@lists.sourceforge.net). Unless you are fairly certain you have found a bug or thet you are requesting a new feature, please direct support requests to 'help'. Becuase these lists are handled entirely by voluteers, and because these same volunteers are often plugin developers who can also use their time to fix bug and provide feature requests, it is genrally in you interest to do a modest amount of legwork bfore posting to either of these lists. In brief, always provide the version of the software that you are using, and when requsting features or reporting bugs, first check to see that the issue has not already been addressed in the CVS tree. GETTING HELP Requests to 'help' require posting the version number of the plugin. The best place to include the version information is in the subject. A good post would have a subject like: Can I use SSL with check_imap (nagios-plugins 1.3.0-beta2) 1.12 If you do not include the verion of the plugin, you risk having your post silently ignored. Be advised that the core plugins (and in fact many of the contributed plugins) will provide a description of their use when invoked with the '--help' option. Please read the help carefully and in it's entirety before asking for support. There is also a support database on the SourceForge-hosted development site. Feel free to use either the mailing list or the web interface, but follow the guideline above for both. REPORTING BUGS AND SUBMITTING PATCHES Bug reports, investigations of possible bugs, feature requests, and patch submissions should be submitted to the development list at (mailto:nagiosplug-devel@lists.sourceforge.net). As with the support list, you should identify the version, prefrably in the subject line. However, to best use developer resources, it is suggested that you reference your report one of the following sources: 1) The most recent release, including beta's 2) The twice-daily snapshots (there's a link provided on http://nagiosplug.sourceforge.net) 3) The current CVS tree from sourceforge (This does not mean you should run any of these sources in a production environment - the latter two you clearly should not. However, if you find a bug, you should determine whether it is still present in one of these sources, preferably either (2) or (3) which are most recent>) From experince, I know that most bugs can be fixed with only a few more moments work than it takes to determine if the bug is still present in the CVS tree. If you can save a developer the expense of that time, you ensure that bugs are fixed more rapidly, and thus you ensure your problem resolution is reflected in a stable release more quickly.