X-Git-Url: https://git.tokkee.org/?a=blobdiff_plain;ds=sidebyside;f=doc%2FFAQ.txt;h=f03e86682d6ced0cc889f5e1e177fbfcd6508c3d;hb=a1e34f0acaeb885e6b847dc7827775a91f1ca146;hp=dfdc9196e52a06d91ffb9da5599b3cfe6e534cba;hpb=b73c9bf085edd2463755361f8a58163edf0b62ee;p=roundup.git

diff --git a/doc/FAQ.txt b/doc/FAQ.txt
index dfdc919..f03e866 100644
--- a/doc/FAQ.txt
+++ b/doc/FAQ.txt
@@ -1,60 +1,135 @@
-2002-02-05  eg
+===========
+Roundup FAQ
+===========
+
+:Version: $Revision: 1.9 $
+
+NOTE: This is just a grabbag, most of this should go into documentation.
+
+.. contents::
 
-NOTE: This is just a grabbag, most of this should go into
-  documentation.
 
 Changing HTML layout
+--------------------
+
+Note changes to the files in html take place immediatly without
+restart, even when running roundup-server.
+
+Displaying whole messages not only the summary
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Modify instance/html/msg.index change::
+
+   <td><display call="plain('summary')"></td>
+
+to::
+
+   <td><pre><display call="plain('content')"></pre></td>
+
+displays the whole message not only the first line and 'pre'
+prevents the browser from reformatting. 
+
+Getting the nosy list picker instead of textfield
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+In classic template there is plenty of space below the text field.
+So one could modify instance/html/issue.item to use it.
+
+At the file top set 'border=1' to see cell boundaries, then
+replace::
+
+  <td class="form-text"><display call="field('nosy',size=20)"></td>
+  
+by::
+
+  <td rowspan=5 class="form-text"><display call="menu('nosy',height=10)"></td>
+
+and remove the last cell in the next four rows, either by deleting a cell
+or by reducing colspan.
+
+Want to see the issue id (the number) on the issue item display
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+The number is really a central information and not an internal one.
+
+In file INSTANCE/html/issue.item displays the creator, so one could add
+the number to it.::
+
+  <td class="form-text"><display call="reldate('creation', pretty=1)">
+      (<display call="plain('creator')">)</td>
+
+to see::
+
+  <td class="form-text"><display call="reldate('creation', pretty=1)">
+      (issue<display call="plain('id')"> by <display call="plain('creator')">)</td>
+
+Installation
+------------
+
+Living without a mailserver.
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Remove the nosy reactor, means delete the file
+'INSTANCE/detectors/nosyreactor.py'.
 
-  Note changes to the files in html take place immediatly without
-  restart, even when running roundup-server.
 
+Rights issues (MISSING)
+~~~~~~~~~~~~~~~~~~~~~~~
 
+Different jobs run under different users.
 
-Q: Displaying messages not only the summary
+* Standalone roundup-server is started by whome ?
 
-A: in instance/html/msg.index 
+* Running cgi under apache.
 
-  change
-    <td><display call="plain('summary')"></td>
-  to
-    <td><pre><display call="plain('content')"></pre></td>
+* roundup-mailgw called via .forward from MTA, or running a cron job
+  fetching via pop.
 
-  displays the whole message not only the first line and <pre>
-  prevents the browser from reformatting. 
+see Troubleshooting_.
 
 
+Troubleshooting
+---------------
 
-Q: Getting the nosy list picker instead of textfield.
+AttributeError: '_roundup_instance_1' module has no attribute 'open'
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
-  In classic template there is plenty of space below the text field.
+For example submitting issues via roundup-mailgw breaks similar to this::
 
-A: in instance/html/issue.item
+  Command died with status 1:
+  "/usr/local/bin/python /usr/local/bin/roundup-mailgw /home/roundup".
+  Command output: Traceback (most recent call last):  
+    File "/usr/local/bin/roundup-mailgw", line 178, in ? 
+       sys.exit(main(sys.argv))
+    File "/usr/local/bin/roundup-mailgw", line 153, in main 
+      db = instance.open('admin')
+       AttributeError: '_roundup_instance_1' module has no attribute 'open'
 
-  At the file top set border=1 to see cell boundaries.
+Happens if the user which accesses the instance has no read right
+on 'INSTANCE/dbinit.py' or 'pyc'. 
 
-  replace
-    <td class="form-text"><display call="field('nosy',size=20)"></td>
-  by
-    <td rowspan=5 class="form-text"><display call="menu('nosy',height=10)"></td>
+If the user has no rights on the 'INSTANCE/db' the mailgw finishes,
+but is, of course, unable to add the message. A notification to
+the roundup-admin is sent, with a longer trace ending in::
 
-  remove the last cell in the next four rows, either by deleting a cell
-  or by reducing colspan.
+  File "/opt/python/lib/python2.2/dbhash.py", line 16, in open
+    return bsddb.hashopen(file, flag, mode)
+  error: (13, 'Keine Berechtigung')
 
+Replace 'Keine Berechtigung' by 'Not permitted' or ...
 
+An easy way to test whether it's a permissions problem, or some other mail
+server configuration problem is to cat an email-formatted text file
+directly to the roundup-mailgw script as the roundup user.::
 
-Q: I wanted to see the issue id (the number) on the issue item display:
+  cat issue.txt | /usr/local/bin/roundup-mailgw /home/roundup
 
-A:
-  In file INSTANCE/html/issue.item change, showed e.g. "(anonymous)"
-    <td class="form-text"><display call="reldate('creation', pretty=1)">
-        (<display call="plain('creator')">)</td>
+If that doesn't raise any errors, the problem is the permissions of the
+MTA. 
 
-  to to see "(
-    <td class="form-text"><display call="reldate('creation', pretty=1)">
-        (issue<display call="plain('id')"> by <display call="plain('creator')">)</td>
+-----------------
 
-Q: Living without a mailserver.
+Back to `Table of Contents`_
 
-A: Remove the nosy reactor - delete the file
-   <instance home>/detectors/nosyreactor.py
+.. _`Table of Contents`: index.html