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diff --git a/doc/FAQ.txt b/doc/FAQ.txt
index 2038d924d1420dd30b883b1977ef6ed67073974d..f03e86682d6ced0cc889f5e1e177fbfcd6508c3d 100644 (file)
--- a/doc/FAQ.txt
+++ b/doc/FAQ.txt
-2002-01-17 eg
+===========
+Roundup FAQ
+===========
+
+:Version: $Revision: 1.9 $
+
+NOTE: This is just a grabbag, most of this should go into documentation.
+
+.. contents::
-NOTE: This is just a grabbag, most of this should go into
- documentation.
Changing HTML layout
+--------------------
+
+Note changes to the files in html take place immediatly without
+restart, even when running roundup-server.
+
+Displaying whole messages not only the summary
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Modify instance/html/msg.index change::
+
+ <td><display call="plain('summary')"></td>
+
+to::
+
+ <td><pre><display call="plain('content')"></pre></td>
+
+displays the whole message not only the first line and 'pre'
+prevents the browser from reformatting.
+
+Getting the nosy list picker instead of textfield
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+In classic template there is plenty of space below the text field.
+So one could modify instance/html/issue.item to use it.
+
+At the file top set 'border=1' to see cell boundaries, then
+replace::
+
+ <td class="form-text"><display call="field('nosy',size=20)"></td>
+
+by::
+
+ <td rowspan=5 class="form-text"><display call="menu('nosy',height=10)"></td>
+
+and remove the last cell in the next four rows, either by deleting a cell
+or by reducing colspan.
+
+Want to see the issue id (the number) on the issue item display
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+The number is really a central information and not an internal one.
+
+In file INSTANCE/html/issue.item displays the creator, so one could add
+the number to it.::
+
+ <td class="form-text"><display call="reldate('creation', pretty=1)">
+ (<display call="plain('creator')">)</td>
+
+to see::
+
+ <td class="form-text"><display call="reldate('creation', pretty=1)">
+ (issue<display call="plain('id')"> by <display call="plain('creator')">)</td>
+
+Installation
+------------
+
+Living without a mailserver.
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Remove the nosy reactor, means delete the file
+'INSTANCE/detectors/nosyreactor.py'.
+
+
+Rights issues (MISSING)
+~~~~~~~~~~~~~~~~~~~~~~~
+
+Different jobs run under different users.
+
+* Standalone roundup-server is started by whome ?
+
+* Running cgi under apache.
+
+* roundup-mailgw called via .forward from MTA, or running a cron job
+ fetching via pop.
+
+see Troubleshooting_.
+
+
+Troubleshooting
+---------------
+
+AttributeError: '_roundup_instance_1' module has no attribute 'open'
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+For example submitting issues via roundup-mailgw breaks similar to this::
- Note changes to the files in html take place immediatly without
- restart, even when running toundup-server.
+ Command died with status 1:
+ "/usr/local/bin/python /usr/local/bin/roundup-mailgw /home/roundup".
+ Command output: Traceback (most recent call last):
+ File "/usr/local/bin/roundup-mailgw", line 178, in ?
+ sys.exit(main(sys.argv))
+ File "/usr/local/bin/roundup-mailgw", line 153, in main
+ db = instance.open('admin')
+ AttributeError: '_roundup_instance_1' module has no attribute 'open'
-Q: Displaying messages not only the summary
+Happens if the user which accesses the instance has no read right
+on 'INSTANCE/dbinit.py' or 'pyc'.
-A: in instance/html/msg.index
+If the user has no rights on the 'INSTANCE/db' the mailgw finishes,
+but is, of course, unable to add the message. A notification to
+the roundup-admin is sent, with a longer trace ending in::
- change
- <td><display call="plain('summary')"></td>
- to
- <td><pre><display call="plain('content')"></pre></td>
+ File "/opt/python/lib/python2.2/dbhash.py", line 16, in open
+ return bsddb.hashopen(file, flag, mode)
+ error: (13, 'Keine Berechtigung')
- displays the whole message not only the first line and <pre>
- prevents the browser from reformatting.
+Replace 'Keine Berechtigung' by 'Not permitted' or ...
-Q: Getting the nosy list picker instead of textfield.
+An easy way to test whether it's a permissions problem, or some other mail
+server configuration problem is to cat an email-formatted text file
+directly to the roundup-mailgw script as the roundup user.::
- In classic template there is plenty of spcae below the text field.
+ cat issue.txt | /usr/local/bin/roundup-mailgw /home/roundup
-A: in instance/html/issue.item
+If that doesn't raise any errors, the problem is the permissions of the
+MTA.
- At the file top set border=1 to see cell boundaries.
+-----------------
- replace
- <td class="form-text"><display call="field('nosy',size=20)"></td>
- by
- <td rowspan=5 class="form-text"><display call="menu('nosy',height=10)"></td>
+Back to `Table of Contents`_
- remove the last cell in the next four rows, either by deleting a cell
- or by reducing colspan.
+.. _`Table of Contents`: index.html